starbucks re-tooling up

interesting that yesterday that StarBucks took 3 hours off to re-train there staff due to slumps in business and also because of outside competition. I mean even the might Starbucks is acknowledging a drop off. now they are also saying that if they don't get your coffee right the first time then a free drink is on them. oh How I love the word free and how many times have i gotten hustled over a bad drink and when I asked for a exchange, talk about Eyes rolling and I catch the Invisble Purse upside my head as if Aunt esther from Sanford and son was looking at me all glassy eyed.now I just pass by starbucks because I don't really get down with coffee and Starbucks ain't never been my thing though I did get hyped when Magic Johnson bought some starbucks. anyway this is a good and most places should do the same thing and up there game up.